If the last few years have shed light on anything, it’s that connection is not only key – but vital. We know this as fearless (fearful?) industry professionals. We crave the connection, the smile, the surprise, the wow moment. We live for it. So what happens when we internalize, Zoom, Google Meet, and run operations from our kitchen tables? We realize that humans, and human connection, has never been more important.read more
At first, the term back of house doesn’t seem out of the ordinary. It’s where towels get put in the bin and housekeeping credits are tracked on whiteboards. It’s where the onions get chopped and the chocolate gets tempered. It’s not for guests, that part I get. But why does it feel like our dirty secret?read more
We’ve been through it: Wildfires, economic crashes, chef suicides, climate change. 9/11—the biggest disaster. And then, COVID. 9/11 was a decimator but it didn’t spark so many us vs. them debates. There is one similarity though: That unshakeable hospitality feeling. That hope for humanity.read more
Asian Hospitality is the gold standard around the world. It’s influenced so much of our hotel operations, service standards, and style. In Asian culture, there’s hospitality everywhere.read more
What would happen if women were given all the first moves? What would society look like then? What would hospitality look like—how would things be different?read more
Uber and Airbnb. Venmo and FourSquare. What do these companies have in common?
How about tossing Hotels.com, Equinox, Starz, Sony Pictures, and Electronic Arts into the mix?read more